Utilities
SMS has extensive energy and utilities knowledge and experience, spanning gas, electricity and water, encompassing all services, from generation and transmission through to distribution and retail.
The introduction of new products and services combined with industry disaggregation and increasing compliance obligations means the utilities industry is now more competitive and diverse than ever.
Organisations working in the industry are undergoing a transformation to accommodate a number of business drivers including the synergy between utilities and telecommunications, and the roll out of smart meters.
SMS is playing a major role in the industry to streamline businesses in order to enhance customer services and experiences, and provide systems that support client’s competitive advantage.
Assessments on data and infrastructure across all utilities markets are being delivered by SMS in partnership with clients as well as specialist business analysis and performance capabilities.
With a solid reputation to lead major projects, SMS has also played important roles with regulators and administrators, which includes extensive participation in the privatisation and deregulation of the Australian energy and utilities sector. This experience has given SMS a thorough understanding of the challenges that contestability, service demands and competition impose.
Specific expertise in the areas of business integration (mergers and acquisitions), full retail contestability, smart meter data management, billing systems rationalisation, disaster recovery and business continuity management has made SMS a proven innovator of management and technology solutions for this complex industry.